IS THE SITE RELIABLE?

Our site has SSL security which is mandatory by law for all online stores as it encrypts all transactions carried out on the site ensuring confidentiality of all information.

We work in partnership with MercadoPago, the largest online payment network in Brazil. We do not have access to your payment information, such as your credit card number, only MercadoPago, making your purchase 100% secure.

If you have any questions, please feel free to contact: ciplabag@gmail.com

WHY DO THE PRODUCTS TAKE 15 TO 20 DAYS TO ARRIVE?

We work with products with prices far below the market, and for that we need to work with international suppliers (USA, Europe and Asia).

Therefore, when a new order is placed in our store, we send the request to our suppliers and they send it directly to your home.

DO ALL PURCHASES COME WITH A TRACKING CODE?

Yes. We only work with reliable suppliers that provide a tracking code for your safety and comfort.

WHEN WILL I RECEIVE MY TRACKING CODE?

We send you the tracking code directly to your email within 3 working days, this is why our suppliers (industries that manufacture the products) ask for this deadline.

If even after that period you have not received the tracking code, send us an email to: rivermix.ofc@gmail.com INCLUDING your order number (something like #4321) and we will give you a position within 24h maximum .

MY TRACKING CODE IS NOT SHOWING THE INFORMATION

Yes, on the way between the country of origin and the country of destination, there are really no updates, as there is no movement of the package. He will let you know as soon as he arrives in Brazil. Then it will notify you of each movement, just as we are used to with internal orders.

Rest assured, your order is on its way.

ARE THERE ANY FEES I STILL HAVE TO PAY FOR THE PRODUCT?

No, just the full value of the normal product, as our products are not taxed by customs or by the post office (fee € 3.00), but in case of any type of taxation, we assume responsibility and pay any type of fee.

Just send us an email to: ciplabag@gmail.com letting us know what happened and we'll respond within 24 hours.